Preview email sent is not the same as the one displayed in Versions

Hi Joyce! Thanks for reporting this, and sorry for the hassle. You can now delete a version, and here's what we found on the mix-up.

We traced all three previews you sent on 26 July. Each one arrived at your campaign's own Proofel address and was stored exactly as it was delivered to us, in the version slot you'd just created. The two that looked wrong carried the content of a different campaign — so the swap happened before the email reached us, at the sending end. It's worth double-checking which campaign the preview was sent from in Klaviyo, since a preview goes out from whichever campaign is open at the time.

The part that was genuinely our fault is that you couldn't clear the bad versions, and that's now fixed and live:

• Open the versions panel and use the trash icon in the top-right of any version you want gone.
• Before it deletes, we tell you exactly what goes with it — any comments, annotations or approvals recorded on that version.
• Once deleted, it disappears for everyone, including reviewers and anyone holding a share link.
• It's recoverable: deleted versions sit under "Recently deleted" at the bottom of the panel and can be restored for 30 days.

Only the owner of an email can delete or restore a version, and every email keeps at least one — so if you ever want to remove the last one, delete the whole email instead.

Two other things your report turned up, which we've also fixed: renaming a version wasn't actually saving (it said it had), and when more than one empty version slot was open, an incoming email could fill the wrong one. Both are sorted.

There's a short write-up at https://proofel.com/help/versions if it's useful. Thanks again — this was a good catch.